This has been my conversation with Parker Automation.
From: Susan Connors <susan.connors@crossco.com>
Date: April 21, 2015 at 8:52:55 AM CDT
To: Bowlerdusty <bowlerdusty@aol.com>
Subject: Re: ACR 9000
Hi Dustin,
Since the product was not purchased from us, or through the Parker website, but through National Instruments, you would need to contact them and they should be able to help.
Regards,
Susan
Susan Connors
Customer Service Representative
Cross Company - Automation Group
Employee Owned Since 1979
Direct Dial: 704-755-1048 Fax: 704-523-6500
Toll Free: 1-800-866-4568 ext 5352
On Mon, Apr 20, 2015 at 4:16 PM, Bowlerdusty <bowlerdusty@aol.com> wrote:
Hi again. Since last speaking, we have gotten the motor to move. The only thing we are struggling on now is getting the hardware limits to work. We are using switches provided by Lintech. One pair of switches is mechanical and the other pair are non-contact reed switches. I found out earlier that the product was purchased from National Instruments Co. Anyway we could receive some help with this?
Thanks,
Dustin Brown
-----Original Message-----
From: Susan Connors <susan.connors@crossco.com>
To: Bowlerdusty <bowlerdusty@aol.com>
Sent: Tue, Feb 3, 2015 12:52 pm
Subject: Re: ACR 9000
Dustin,
I am checking with our manager and engineers on this and will let you know.
Regards,
Susan
Susan Connors
Customer Service Representative
Cross Company Automation Group - Employee Owned Since 1979
Direct Dial: 704-755-1048 Fax: 704-523-6500
susan.connors@crossco.com
www.cross-automation.com
Cross Automation Line Card
We welcome your feedback on our customer support team. Please email my manager: Sherri.Godsey@crossco.com
On Mon, Feb 2, 2015 at 3:10 PM, Bowlerdusty <bowlerdusty@aol.com> wrote:
Could it possibly be under some other name? There are other divisions it could possible be under. This place is also under the U.S. Army Corps of Engineers, so it might be under that name. And if this wasn't purchased from this company, then where was it purchased from? This is the company I was sent to when I contacted the Parker Motion support.
-----Original Message-----
From: Susan Connors <susan.connors@crossco.com>
To: bowlerdusty <bowlerdusty@aol.com>
Sent: Fri, Jan 30, 2015 4:13 pm
Subject: Fwd: ACR 9000
Hello,
We have checked and show no record of your company or this part being purchased from us, so this is not something that we can offer support.
I do not know of an integrator in your area but you should contact a local one that could possibly help you trouble-shoot any questions you have on this unit.
Regards,
Susan
Susan Connors
Customer Service Representative
Cross Company Automation Group - Employee Owned Since 1979
Direct Dial: 704-755-1048 Fax: 704-523-6500
susan.connors@crossco.com
www.cross-automation.com
Cross Automation Line Card
We welcome your feedback on our customer support team. Please email my manager: Sherri.Godsey@crossco.com
---------- Forwarded message ----------
From: Bowlerdusty <bowlerdusty@aol.com>
Date: Fri, Jan 30, 2015 at 3:59 PM
Subject: Re: ACR 9000
To: agsalesfax@crossco.com
Any idea of when I'll get a response?
-----Original Message-----
From: AG Sales Fax <agsalesfax@crossco.com>
To: bowlerdusty <bowlerdusty@aol.com>
Sent: Fri, Jan 30, 2015 11:03 am
Subject: Fwd: ACR 9000
-- Can you please advise Company name and location so I can forward to appropriate contact?
---------- Forwarded message ----------
From: 'Bowlerdusty' via info@cross-automation.com <info@cross-automation.com>
Date: Fri, Jan 30, 2015 at 10:32 AM
Subject: ACR 9000
To: info@cross-automation.com
I was told to contact you guys for help with this. Can you be of some assistance?
-----Original Message-----
From: jhoagland <jhoagland@parker.com>
To: Bowlerdusty <bowlerdusty@aol.com>
Sent: Thu, Jan 29, 2015 3:44 pm
Subject: Re: ACR9000
There are free training videos on our website:
http://www.parkermotion.com/products/Controllers__6934__30_32_80_567_29.html
This unit was purchased through Cross Automation.
They are your local Parker ATC distributor and can give you assistance though the unit is out of warranty.
Their phone number is: 704-523-2222
Let me know if there’s any questions. Have a nice day.
Regards,
Jonathan
-----Original Message-----
From: Bowlerdusty < bowlerdusty@aol.com>
To: emn_applications < emn_applications@parker.com>
Sent: Thu, Jan 29, 2015 2:57 pm
Subject: Fwd: ACR9000
Here is a pic of the serial number and model number.
-----Original Message-----
From: emn_applications < emn_applications@parker.com>
To: Bowlerdusty < bowlerdusty@aol.com>
Sent: Thu, Jan 29, 2015 11:36 am
Subject: Re: ACR9000
On the other side of the ACR9000 is a label with the model number, SO and
serial number. Please provide.
Regards,
Jonathan
________________________________________________________________________
Application Engineering Team
emn_support@parker.com
phone 800-358-9070 · international 1-707-584-7558
www.parkermotion.com
Parker Hannifin Corporation · Electromechanical Automation, NA
5500 Business Park Drive · Rohnert Park · CA · 94928
Bowlerdusty <bowlerdusty@aol.com>
To
emn_applications@parker.com
01/29/2015 09:19 AM
cc
Subject
Re: ACR9000
I honeslty don't know this information. This stuff was bought at least a
few years ago. A student who is now gone had put it together a while back.
There were a lot of binders with it for instructions but none of it was
very clear to me. I'm sending pictures with the parts I have
(controller,drive,motor,etc.).
-----Original Message-----
From: emn_applications <emn_applications@parker.com>
To: Dustin Brown <bowlerdusty@aol.com>
Sent: Wed, Jan 28, 2015 10:17 am
Subject: Re: ACR9000
OK. So now you'd program it using the Configuration Wizard in ACR-View and
the program editor.
Which Parker ATC distributor did you purchase this through?
Regards,
Jonathan
________________________________________________________________________
Application Engineering Team
emn_support@parker.com
phone 800-358-9070 · international 1-707-584-7558
www.parkermotion.com
Parker Hannifin Corporation · Electromechanical Automation, NA
5500 Business Park Drive · Rohnert Park · CA · 94928
Dustin Brown <bowlerdusty@aol.com>
To
"
emn_applications@parker.com"
01/28/2015 07:58 AM <
emn_applications@parker.com>
cc
Subject
Re: ACR9000
Hi thanks for the reply. We got it connected via Ethernet now. We had to
change the IP address of "local area connection" on the computer to
192.168.10.1 for it to see the controller. So now that it is connecting to
the controller, it keeps saying that the drives are all disabled. I have
one drive connected to the controller in the Axis 0 port.
Sent from my iPhone
On Jan 27, 2015, at 3:56 PM, emn_applications@parker.com wrote:
> Did you change your PC's IP address?
>
> VIDEO: How to set your PC's Ethernet IP address
>
http://www.parkermotion.com/dmxreadyv2/faqsmanager/faqsmanager.asp?category=116&knowledgebase=faqmanager&question=pc_ethernet
>
>
> Default is 192.168.10.40
>
> Is this a new ACR9000?
> If you don't know the IP address and the default doesn't work, you'll
need
> to connect via USB or serial to get the IP address or reset it.
>
> Regards,
>
> Jonathan
>
> ________________________________________________________________________
> Application Engineering Team
> emn_support@parker.com
> phone 800-358-9070 · international 1-707-584-7558
> www.parkermotion.com
> Parker Hannifin Corporation · Electromechanical Automation, NA
> 5500 Business Park Drive · Rohnert Park · CA · 94928
>
>
>
>
>
>
>
> Bowlerdusty <bowlerdusty@aol.com>
To
>
emn_support@parker.com
> 01/27/2015 01:48 PM
cc
>
>
Subject
> ACR9000
>
>
>
>
>
> I am having a little trouble getting a connection between the ACR view
> software and the ACR 9000. I am attempting to use an ethernet cable for
> the connection. Every time I press the "connect" button it says "Failed
> attempting to connect to controller". Do you have any advice?
>
> Thanks,
> Dustin Brown
>
>
>
>
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